Booking an appointment

Often it is not necessary to see a doctor and some things can be dealt with over the phone. If you wish to speak to a doctor over the phone please ask at reception there are a limited number of telephone slots available each day.

Consultations are by appointment only, to book an appointment please call the surgery on 020 3049 4600. Please remember that appointments are only for 10 minutes only so it would be helpful if you brought only problem at a time – We are happy to see you so don’t save up your symptoms.

Urgent Problems

Patients will be seen the same day. If all our appointments are taken and your problem cannot wait the receptionist will take a message and pass it on to the doctor who will return your call as soon as possible. Please if you can, please tell the receptionist what your call is about so that the correct member of the clinical team may be allocated.

IMPORTANT NOTE: Please let us know if you cannot make your appointment, this helps us to keep the waiting time for appointments down  

Interpreting Services

If you do not speak English we have French, German, and Portuguese speakers working in the practice. For other languages we can arrange interpretation and translation services in person or by phone. It is essential that you tell us when you book an appointment that you will need an interpreter.
 

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

So you want to see a doctor?