Appointments
GP online consultations are changing
We have a new system called Patient Triage which is easy and simple to use, with fewer questions.
Contact your GP for non-urgent queries and receive a response within 2 working days.
We are always trying to help you gain access to appointments, particularly over the telephone.
We want to ensure patients get the advice they need at the right time from the right person the first time they contact the surgery.
We hope many of you will find this very helpful.
Pharmacy & Self-Care
Checking Your Condition Before Booking an Appointment
Checking Your Condition Before Booking an Appointment
You do not need to see a GP for every condition, you could see a different clinician or your local pharmacist.
Many conditions can be dealt with without the need to see your GP.
Your local pharmacist can give advice on many minor ailments and NHS provides an alphabetical symptom checker.
Or alternatively you can use the NHS 111 Online - Check your symptoms
Book an Appointment
Our surgery offers appointments with a variety of healthcare professionals, including GPs, Advanced nurse practitioner ,clinical pharmacists, or physiotherapists, are available based on your needs.
Appointments can be conducted face-to-face, via telephone, or online during Practice Open Hours..
Ways to book
Telephone: 0203 831 22 90
Physician Associate Appointments
Physician associates are healthcare professionals with a generalist medical education, who work alongside doctors providing medical care as an integral part of the team.
Physician associates are practitioners working with a dedicated supervisor and are able to work independently with appropriate support.
Physician associates can see many of the things traditionally booked with a doctor. Current exclusions are babies under 3 months and patients with learning disabilities.
Nurse Appointments
See a Nurse for dressings and removal of stitches, blood pressure checks, cervical smears, follow-up contraception injections, childhood & adult immunisations, injections (eg: B12), asthma reviews, diabetes reviews, and NHS Health checks.
Physiotherapy Appointments
See a First Contact Physiotherapist (FCP) for persisting musculoskeletal problems as well as sports injuries. To book an Appointment, please telephone Reception using the options above.
For other physiotherapy services, for details of Online physiotherapy support or self-referral to Guys and St Thomas’ Hospital physiotherapy service.
Practice Pharmacists
See a Practice Pharmacist for medication reviews, queries about your medication, blood pressure reviews and cholesterol management. To book an Appointment, please telephone Reception by dialling the telephone number: 0203 831 22 90
Missed or Late For Your Appointments
Our Rules
- At the time of booking your appointment you will be asked for the reason to make sure that you will be booked with correct member of the clinical team. This is to save you time and the NHS resources.
If you are late the following will apply:
- Up to 10 minutes late – you will be seen, but may have to wait quite some time if the clinician has already called in the next patient.
- More than 10 minutes late – the receptionist will ask you to re-book your appointment.
- If you cannot attend your appointment please make sure you cancel it in advance (at least 2 hours before appointment time) so we can offer the slot to someone else who needs it. Click here for our "Did Not Attend Policy".
Life Threatening - Go to A&E
Please visit A&E or call 999 if you have any of the following symptoms.
Check it's not an emergency
Call 999 now for any of these:
- Signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest
- Signs of a stroke - face dropping on one side, can’t hold both arms up, difficulty speaking
- Sudden confusion (delirium) - cannot be sure of own name or age
- Suicide attempt - by taking something or self-harming
- Severe difficulty breathing - not being able to get words out, choking or gasping
- Heavy bleeding - spraying, pouring or enough to make a puddle
- Severe injuries - after a serious accident
- Seizure (fit) - shaking or jerking because of a fit, or unconscious (can’t be woken up)
- Sudden, rapid swelling - of the lips, mouth, throat or tongue
- Labour or childbirth - waters breaking, more frequent intense cramps (contractions), baby coming, or just born
Find further support on the NHS 111 website
Get further support
Home Visits
If you are housebound and need to see a doctor, please call on 0203 831 22 90, between 8am to 10:30am. if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling, please telephone us on 0203 831 22 90 within 24 hours of your appointment.
Alternatively, you can cancel your appointment using our online services or The NHS App if you are signed up for the service.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.
Travel Clinic
If you are traveling abroad, you may need to book a Travel Vaccination appointment.
Exclusive for patients registered with us
Out of Hours
Enhanced Access - Saturday Appointments
We offer Saturday appointments from 1pm to 5pm with our GPs, physician associates, nursing team and first-contact physiotherapists.
These are all booked in advance so please only attend the surgery if you have already arranged an appointment.
Due to very limited Reception cover, please attend the Practice during weekday opening times for all Reception queries.
Page created: 05 November 2020
